The experience of providing Consumer Health Information (CHI) represents an evolving dimension of public librarians' professional role. They are expected to interpret users' health needs and seek credible information when answering complex health questions.While information science models explain roles and stressors, they offer limited insight into professionals' lived experiences. This work-in-progress outlines a qualitative study integrating role theory, Leckie’s information-seeking model, and Hermeneutic phenomenology to explore professionals' lived experiences as they negotiate their roles in CHI provision. I aim to present a seven-step hermeneutic analysis, from initial data immersion to the construction of a phenomenological narrative.
